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Which communication strategy helps verify and validate information exchanged between team members?

Check-Back

Check-Back is a communication strategy that is essential for verifying and validating information exchanged between team members. It involves a process where one team member conveys a message, the recipient acknowledges and repeats the information back to confirm understanding, and then the sender verifies that the information was received accurately. This technique is particularly valuable in high-stakes environments, such as healthcare, where ensuring correct information exchange can directly affect patient safety and outcomes.

By using the Check-Back method, misunderstandings can be minimized, and the clarity of communication is improved. This practice supports effective teamwork and enhances overall communication, leading to better coordinated care and reduced errors. The focus on confirmation helps ensure that all team members are on the same page regarding critical information, reinforcing accountability among team members.

In contrast, I-SBAR (Introduction, Situation, Background, Assessment, Recommendation) is a structured communication framework used primarily for handoffs and briefings but does not inherently involve a feedback loop for verification. The 2-Challenge Rule is a strategy encouraging team members to assertively challenge an idea or decision, but it does not focus on the confirmation of previously exchanged information. Team Documentation refers to the recording of information but is not a direct communication strategy aimed at verifying messages in real-time interactions.

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I-SBAR

2-Challenge Rule

Team Documentation

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